Privacy Policy

Sleepra Privacy Policy

Effective Date: March 21, 2026

Website: getsleepra.com

Sleepra ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit getsleepra.com and purchase our products. Please read this policy carefully. By using our website or purchasing from us, you agree to the practices described below.

 

1. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our website.


Information you provide:

  • Name, email address, phone number, and shipping/billing address when you place an order

  • Payment information (processed securely through our payment processor — we do not store full card details)

  • Account credentials if you create an account

  • Communications you send us, including customer support inquiries

  • Survey responses or reviews you submit voluntarily


Information collected automatically:

  • IP address, browser type, device type, and operating system

  • Pages visited, time spent on pages, and referring URLs

  • Cookies and similar tracking technologies (see Section 6)

  • Purchase history and browsing behavior on our site

 

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including sending order confirmations and shipping updates

  • To communicate with you about your account or purchases

  • To send you marketing communications (only with your consent, and you may opt out at any time)

  • To improve our website, products, and customer experience

  • To detect, prevent, and respond to fraud, abuse, or security incidents

  • To comply with legal obligations

  • To analyze website traffic and trends through analytics tools

 

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:


Service providers:

We share information with third-party vendors who assist us in operating our website and fulfilling orders. These include payment processors (such as Shopify Payments or Stripe), shipping carriers, email marketing platforms, and analytics providers. These parties are contractually obligated to protect your data and use it only as directed by us.


Legal requirements:

We may disclose your information if required to do so by law or in response to valid legal process, such as a court order or government request.


Business transfers:

If Sleepra is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.


With your consent:

We may share your information for other purposes with your explicit consent.

 

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Order information is typically retained for up to 7 years for accounting and legal compliance purposes. You may request deletion of your account and associated data at any time (see Section 7).

 

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you

  • Correction: Request that we correct inaccurate or incomplete information

  • Deletion: Request that we delete your personal information, subject to certain exceptions

  • Opt-out of marketing: Unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly

  • Data portability: Request that we provide your data in a portable format

  • Restriction: Request that we restrict the processing of your information in certain circumstances


To exercise any of these rights, please contact us at privacy@sleepra.com. We will respond to your request within 30 days.

 

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts. Cookies are small data files stored on your device.


We use the following types of cookies:

  • Essential cookies: Required for the website to function properly, including maintaining your shopping cart and processing transactions

  • Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)

  • Marketing cookies: Used to deliver relevant advertisements and track campaign performance (e.g., Meta Pixel, Google Ads)


You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through the Digital Advertising Alliance at optout.aboutads.info.

 

7. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL/TLS encryption for data transmission. Payment information is processed through PCI-DSS compliant payment processors.


However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

 

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

 

9. Children's Privacy

Our website and products are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete the information.

 

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, disclose, and sell

  • The right to delete personal information we have collected from you

  • The right to opt out of the sale of personal information (we do not sell personal information)

  • The right to non-discrimination for exercising your privacy rights


To submit a California privacy request, contact us at privacy@sleepra.com.

 

11. EEA, UK, and International Users

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with data protection laws, please be aware that your information may be transferred to and processed in the United States. We rely on appropriate legal mechanisms (such as standard contractual clauses) for such transfers and comply with applicable data protection regulations including GDPR where applicable.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the effective date at the top of this policy and, where appropriate, by sending you an email notification. We encourage you to review this policy periodically.

 

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:


Sleepra

Email: privacy@sleepra.com

Website: getsleepra.com

Sleepra LLC, United States

 

This policy was last updated on March 21, 2026.